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Is your website down? I cannot reach your service from my computer or smartphone.

Is it down or is it just me?

To verify that our side is down you can you please run the following check:

If the link above shows that our website is up and running, it might have to do with your internet connection, your firewall or that you are behind a proxy that is blocking our server.

Platform Status

You can monitor our site and see the uptime log of our site from our account on statuscake anytime.

Traceroute to our server

Please execute the following command from your shell/terminal and send us the output, so we can investigate more details for your case.

If you find nextlayer in the result, it means you made a connection to our datacenter.


Go to to Windows > Command prompt or click on [Windows Key] + [R] and enter:




Go to Finder > Terminal or click [Command]+[Space] and click "Terminal" and enter:



Android devices

You can download PingTools Network, run a traceroute command share the output.

Apple devices

You can download Traceroute - Ping IP Tool, run a traceroute command share the output.

Last update 4 months ago

How can I fix the connection error ERR_CONNECTION_CLOSED?

Check if site is up, check your internet connection and browser settings, disable antivirus and firewall, reset tcp/ip settings and disable vpn or proxy.


Please check empty your browser cache, start a private session, clear the SSL State in browser or disable antivirus and firewall.

How can I fix the SSL error "ERR SSL PROTOCOL ERROR"?

Verify that you have a correct system date and time, clear Chrome’s browsing data and clear your SSL State.