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How do I login when I get invalid user/password combination?

I have a Free account

Did you sign up using your Facebook account?

Facebook login has been deprecated.

If you already have an account with us, please go back to the login page, enter your e-mail address that you have used for your Facebook account and click on 1-time Login. We will send you an email with an access link.

Did you sign up using your LinkedIn account?

When you have created an account with one of your social media profiles you need to login by clicking on the Facebook or LinkedIn button.

Free Account Login

Your E-Mail

Password

Login form for free accounts

Did you forget your password?

If you forgot your password, just enter your username and click on 1-time-Login under the login form. You will receive an e-mail with a one-time-link to access your account.

Forgot Password?

If you forgot your password, just enter your username and click on 1-time-Login. We will send you a one time accessible login link.

1-time Login

One-time login hint

Please also check your spam folder in case the e-mail has not been delivered to your inbox. If you do not receive an e-mail please check read more under Why do I not receive e-mails from you.

If you have used an e-mail address that no longer exists or we can not reach you, because your mailbox is either full or your mail server is blocking us, we reserve the right to disable your account.

I have a Starter, Premium or White Label account

Make sure you enter the username and not your e-mail as the username.

If you signed up for a paid account and you still cannot login, please click on Forgot Password. When you enter your username or e-mail address you will receive an e-mail to reset your password.

Login

Login Forgot Password?
Login form for paid accounts
Last update 1 month ago

How can I login if a colleague left our company and the account is only accessible under his e-mail?

Reach out to your colleague to change the e-mail. Otherwise contact your IT Team to gain access to the password recovery e-mail sent to your former colleague.

I made a QR Code but forgot my e-mail. How can I access the QR Code?

If you have forgotten which account you used to create the QR code, enter the short URL from the QR code and you will receive the anonymised email.