Frequently asked Questions

You might have signed in using your Facebook or LinkedIn account, instead of your e-mail.

If you have used an e-mail address that no longer exists or we can not reach you below it, because your mailbox is either full or your mail server is blocking us, we reserve the right to disable your account.

Invalid E-Mail

Our system scans detected, that you are using an invalid or expired e-mail address. Please make sure that

• your e-mail is valid. You might use an expired old e-mail in your Facebook or LinkedIn account. Please change the e-mail.
• your e-mail inbox is not full and accepts new e-mails.
• your e-mail provider is not blocking our e-mails. Please add the domain qrd.by to your whitelist.
• your e-mail domain has set a correct DNS / SMTP entry. You can check if a DNS is missing for your e-mail domain here https://mxtoolbox.com/SuperTool.aspx

Once you have activated the mailbox, cleaned it up and white listed it for our domain, click on 'Resend Activation-E-Mail' after the failed login.

Fraudulent Activity

Our security department blocked your e-mail and your account because fraudulent activity was detected.
You might investigate if your e-mail address has been hacked or abused.
In any case of fraud detection, we forward the account information, IP address and logs to the local authorities.
Therefore, we cannot unlock your account. Thank you for understanding.

If you register an account with us, you will receive a confirmation e-mail from the sender's address registerqrd.by. You should receive this e-mail within minutes. Please make sure that this address is not blocked by your e-mail provider or the message has been moved to the junk folder.

Some e-mail providers use Greylisting and don't deliver our e-mails to the recipient after the first try. Our e-mail server is trying to send the e-mail again after some time. Only after a second deliver attempt, the e-mail is routed to the recipient. In the worst case this procedure can last up to one hour.

If your e-mail provider is checking the SPF-records you might not receive our e-mails when you forward them to another e-mail. Please read forwared e-mails are not deliverd.

For most e-mail providers, you can also add our sender address or domain to your white list to ensure safe delivery.

If you still do not receive an e-mail from us, you have the following options:

• Contact your system administrator. He can check why the E-mail was not delivered
• Register with a different e-mail address
• Have you misspelled your e-mail address? Correct it here.
• Use an alternative login option through Facebook or LinkedIn

Go the login page, fill out your e-mail and click on "1-time Login".

You will receive an e-mail from the sender's address registerqrd.by. This e-mail will include a 1-time login link. After you have logged into your account using this link please change your password immediately.

You should receive this e-mail within minutes. Please make sure that this address is not blocked by your e-mail provider or the message has been moved to the junk folder.

For most e-mail providers, you can also add our sender address or domain to your white list.

If you still do not receive an e-mail from us, contact your system administrator. He can check why the E-mail was not delivered.

If you have misspelled your e-mail during the registration process you can correct it here:
Change E-Mail-Address

Please go to your account settings and scroll down to account termination. Then click on 'Terminate Account'.

If you subscribe to a Premium or White Label membership, you get up to one hour assistance and support. We are happy to answer questions about the platform. Support services do not include implementation work nor creating mobile websites or QR Codes from our side.

You can also give us feedback or request new features in our feature database and you will find more resources and How-To's on our Blog.

Our free service is offered on an as-is basis, see our terms of service. We currently have more than 50000 satisfied users on a rock solid platform. Users are always welcome to test our premium solutions, however qrd.by will never charge to the users for the free solution. Our service was launched in 2011, so we have survived the start-up phase and our teething troubles. Today we are a profitable business with organic growth.

You can find the exact number of QR codes per account in our price list.

The number corresponds to the maximum total number of QR codes that you can manage and change from your account after registration.

The number does not refer to QR codes per month or QR codes per year - the number of available QR codes remains the same for the entire life time of your account. You can upgrade to a different plan at any time or contact us for an individual offer if you need more than 500 QR codes.

It will depend on the URL encoded in the QR Code. You can easily find out by scanning it and looking at the destination URL from your QR Code scanner.

• Your provider URL is encoded. If you have created a QR code in a paid account with a competitor, you must first activate the account with the provider and the code will work again.
  You can then redirect the QR Codes to our platform if you wish. This will involve having both accounts active.
  
  
• Your own domain/subdomain is encoded. If it was created using your own domain, you can easily recreate them using our White Label QR Code Manager
  We also offer a paid white label solution that makes your QR Codes independent of us. You can switch to another provider at any time and move your existing QR codes.

If you want to use QR codes in the future, we offer a free version.
Please refer to our product page

It depends. If you have a

Paid plan (Starter, Premium or White Label) > Free plan
No. The domain in the QR Code changes when upgrading and you cannot go back to your free plan.

Premium > Starter
Yes. Please contact our support team and we will take care of the changes.

White Label > Paid plans (Starter or Premium)
Yes. However, it is only possible if you have only 1 user under the White Label plan and you are not using a custom domain. Please contact our support team and we will take care of the changes.

Notes:

• The next invoice will reflect the conditions of your new plan
• Partial refunds cannot be offered when downgrading
• You cannot have more QR Codes or Landing Pages than the ones on the new plan before downgrading

Yes, the word QR Code (QR = Quick Response) itself is a registered trademark of Denso Wave Incorporated, but the use of QR codes is free.

The QR Codes that you create on our website can be used free of charge and commercially and you can create as many static QR codes as you want.

A QR code with a length of up to 72 characters (this is the length of a typical URL) should be printed in a size of 2 x 2 cm when scanned from a distance of 20 cm. Theoretically, smaller sizes of 1 x 1 cm are possible on modern smartphones with a camera that supports autofocus. Learn more in our post Minimum Size of a QR Code.

No.

Static QR Codes never expire since the target URL is encoded in the QR Code and you will be redirected to the URL directly.

Dynamic QR Codes in your free account will never expire, except you will delete the QR Code yourself or the target URL is redirecting you to an expired website. Our broken link checker will always keep you informed if your QR Codes are working.

After the evaluation period on one of our paid subscription plans, your account will be deactivated and therefore your QR Codes will stop working if you do not subscribe. However, once subscribed your QR Codes will not expire if you have been a customer for at least one year and if you have no pending invoices.

When creating a QR Code, a certain level of error correction can be specified so that the code stays readable, even if the QR Code is partially damaged or hidden. There are 4 different levels:

• Level L - up to 7%
• Level M - up to 15%
• Level Q - bis 25%
• Level H - up to 30% may be damaged

The higher the error correction, the more the QR code can be damaged, but the bigger is the size of the QR Code. Learn more about this topic in our post QR Code error correction.

Please find a detailed tutorial how to print QR Codes here Printing Guide for QR Codes.

A static QR Code has the target URL directly encoded and will never expire. However, there are some crucial disadvantages when using static QR codes:

• You cannot track who scanned the QR Code but more important:
• You cannot change the target URL once you have printed the QR Code! So, if the target URL is broken or not reachable the QR Code will not work anymore. Therefore, we strongly recommend you use dynamic QR Codes.

Learn more about the difference between a static and dynamic QR Code.

This really depends where you want to print the QR Code on. Please read more about the Minimum Size of a QR Code.

Caution should be exercised with Designer QR Codes. If the QR code has too many design elements, it will no longer work. For example, if the squares in the QR code are converted into circles and a logo is also placed in the QR code, the QR Code might not be readable anymore.

Possible Reasons

There are a number of reasons why a QR code cannot be read

• You are using an old smartphone with a poor camera resolution
• The QR Code Reader app has a bad algorithm to decrypt the QR Codes
• Some QR code Readers cannot decode a white QR code on a black background
• The logo in the QR code is too big
• The colors have too little contrast with the background
• Instead of squares, design elements such as round or polygon symbols are used in the QR code

Solutions

Should there be reading problems with a QR code

• reduce the design elements
• remove or resize the logo
• make sure that the colors of the individual elements have enough contrast with the background color

The safest variant that a QR code can be read by all readers, is the Standard QR Code . or the Transparent QR Code .

The less complex the QR Code, the easier it is to decrypt it. Designer QR codes are more difficult to decode, so the scan position, the angle of the camera to the QR code and how far the camera is from the QR code matters. How well a QR code can be read also varies from app to app and algorithm to algorithm.

Test, Test, Test

At each design step, test whether the QR code is still readable and only after then add a new design element.

Also note that not all QR code readers can decode the Designer QR code equally well. Basically, you should always test with a smartphone with a poor camera and apps with weak decoding algorithms. If the designer QR code can still be read, you are on the safe side.

First check if your QR Code is static or dynamic

Get a QR Code Reader and scan your QR Code. Make sure that you have a QR Code App that displays the URL before redirecting you to the website. If the URL starts with https://qrd.by/... it is a dynamic QR Code anything else would be a static QR Code or you have created the QR Code with another service, which, if that is the case, we cannot help. More details to find out what URL is stored in your QR Code can be found in the post Decoding QR Codes

Static QR Codes

If you have created a static QR Code and the QR Code is redirecting to a URL that does not exist anymore, you have to restore the target URL, otherwise the QR Code will not work anymore. We strongly recommend you to use dynamic QR Codes in the future.

Dynamic QR Code

If you have created a dynamic QR Code, the good news is that you can change the target URL without printing your QR Code again. To do so please log into your account. If you forgot your password or you cannot login, please read our Your Account FAQs

If you did not print out your QR Code yet, just create a new one with your previous target URL. If your QR Code is already public, please decode the QR Code and create a new QR Code with that same Vanity URL.

• How to decode a QR Code
• How to create a QR Code with a Vanity URL

We do not offer the option to deactivate a QR Code. You can always delete it, but you have to take into account that if a user scans a printed code it will return an error message.

A best practice would be do one of the following options:

• Change destination URL - You can change the destination URL of a QR Code any time (Options > Edit URL)
• Change destination URL and create a custom landing page - You can create a custom landing page to inform the user why the QR Code is not longer valid and redirect the it to this page.
• Use scheduling function - If you know in advance when a QR-Code has to redirect to a different URL you can plan ahead of time using the Schedule function (Options > Schedule)

If you create a dynamic QR Code on our platform nobody can change the target URL except you or anyone who has access to your account. We do use SSL for secure communication so it is very unlikely some intercepts your session. There is a much higher chance that the website of where your QR Code leads to has been compromised.

An offline QR Code is a QR Code where all information is encoded in the code itself and no Internet connection is necessary. One big disadvantage of offline QR Codes is that once they are printed their content cannot be changed in comparison to dynamic QR Codes. Read more about offline QR Codes.

If you created a dynamic QR Code you can change the target URL anytime. The QR Code stays the same and you don't have to print the QR Code again. Read more about dynamic QR Codes.

With scheduled QR Codes you are able to create one-time scanable QR Codes the redirect the user to a specific URL only for one time. Read the following tutorial how this works.

How to create one-time scanable QR Codes

If you create a QR Code you can shorten the URL, so less characters must be encoded in the QR Code. Thus the QR Codes is smaller in size and you need less space when you print the QR Code. The shortened URL in the QR Code is also called a custom URL or vanity URL.

Please note, that you can not change the shortened URL after creation. You will need to create a new QR Code with a different shortened URL.

To give you an example of a regular URL versus a shortened URL:

Yes, in a dynamic QR Code you can change the destination URL at any time. Static QR Codes have the destination address is permanently entered and the URL can not be changed after creation. Learn more about a static versus a dynamic QR Code.

Get a QR Code Reader and scan the QR Code. Make sure that you have a QR Code App that displays the URL before redirecting you to the website. If the URL starts with "http://qrd.by/..." it is a dynamic QR Code anything else would be a static QR Code. Read more about:

Yes, you can directly upload your logo in the vectorized .eps format or as rasterized .png, .jpg or .gif file. After merging the QR Code with your logo the branded QR Code can be printed in a perfect quality and any size. Please also test the branded QR Code, by scanning it from different apps and devices before going into production. Read more under:

Please click on the options next to the QR Code and then on Design QR.

Now click on the right transparent QR Code icon.

Yes. All QR Codes can be downloaded in a scale able vector format as .eps,.svg or .pdf image.

Every QR Code Generator uses different algorithms and also different encodings (Numeric, Alphanumeric, Byte Mode, Kanji Mode, ECI Mode) when creating a QR Code. Therefore, it is possible that different looking QR Codes can have the same text information encoded. Another possibility are different error correction levels (L, M, Q or H). The higher the error correction is set the bigger the QR Code gets. Learn more about here:

For iPhones you don't need a QR Code Scanner. Since version iOS11 you can scan a QR Code with the native camera app. For all other phones we recommend the QR Code Scanner from i-Nigma. Learn more about here

Just make a screenshot of the QR Code and decode the QR Code with one of the following Apps:

• neoreader.com (iOS, Android, Amazon)
• qrbot.net (iOS, Android)

Here is an example how to make a screenshot with an iOS device and how to decode the QR Code by just simply click on the image icon at the top and select the screenshot from the image library.

Are you referencing to a Facebook Group?

If you want to link to a Facebook Group you need the Facebook Group ID first.

You can find the Group ID it the Source Code of the Group Page. For example go to this group page and press CTRL - u to access the source code. Then search for fb://group/ and you will find a fragment like this where you can copy the Group ID:

<meta property="al:android:url" content="fb://group/691611197690284" />

Now you can use the following URL to create a Facebook QR Code that automagically redirects the user to your group in the Facebook App when installed:

https://www.facebook.com/groups/691611197690284

No.
The beauty of vector graphic is that you can make them as big as you want without blurring the QR Code, because only polygons are saved and not pixel by pixel. Therefore only very little memory is needed.

Yes.
The QR Code only contains the link to the .pdf file and not its content. So if the file is edited, nothing changes in the QR Code.

While creating the PDF QR Code, or clicking on "Options > Edit" for existing PDF QR Codes, you can add a cover image to the preview page instead of the default PDF thumbnail.

You can add a title, a description, a website and show/hide the sharing button.

You can also set a direct download of the PDF file without an intermediate page. It works well with Apple devices, since they can display the PDF file directly in the browser after scanning the QR code. This option is not recommended on Android devices, since a download usually takes place in the background and the PDF file is not immediately displayed.

Unique Visitors

Unique Visitors is the number of clearly identifiable devices that scanned the QR Code. The number is computed by summing up all unique IP addresses from the devices. The IP addresses are stored anonymously and a scan can never be directly linked with a person. Thus scans are anonymous and GDPR compliant.

Requests (Scans)

The number of requests indicates how often the QR Code has been scanned. A QR Code may be scanned 1 or more times by the same person. Therefore, the number of requests is always greater than or equal to the number of unique visitors.

Note: If you scan a QR Code from different devices and they are all connected to the same Wifi-network, the number of unique visitors is 1 and will not increase.

For security reasons it is not possible to track the person's phone number or any other details like name or contacts from the address book just by scanning the QR Code.

However, you can build a form on your landing page to retrieve personal data of the person who scans the QR Code. See How to generate Leads?

We identify a QR Code scan by the device's IP address and the user agent sent by the device. There are three scenarios, why a QR Code incorrectly shows up from a different country:

• The device is behind a proxy (e.g. Blackberry devices are routing all their Internet traffic through the U.S.)
• A bot from abroad is faking its user agent. Normally we filter out bot requests. However, if a Bot is sending a regular user agent string (like an Apple iPhone does) we cannot distinguish between a real iPhone and the Bot.
• We are looking up IP addresses to their countries with the database from https://www.maxmind.com. Even they claim there is a 99,8% accuracy on country level, there is a chance that the IP address is assigned to the wrong country and therefore will display you the wrong information.

The most accurate results you get, when you enable the GPS tracking function for QR Codes.

Another possibility that requests show up from a different country is that the URL might have been shared through Facebook, WhatsApp, WeChat or other social media platforms by the user or the app after scanning. You can have a look on the Referred section of the statistic page for more details.

Using the QR Code Manager lets you manage all your QR Codes at once and you can view scanning statistics including unique visitors, visiting countries, browsers and more.

First and foremost, the IP address of the smartphone that scanned the QR code is used. This allows the country of origin to be determined with an accuracy of 99%. The IP address itself is not stored by us to stay compatible with the GDRP and CCPA

For each IP address also a position is approximated. The accuracy can range from one to 1000 kilometers. On average the accuracy is about 200 kilometers. If you would like to determine a more precise position, activate the GPS location in the options menu of a QR code.

If the GPS tracking function is switched on for a trackable QR code, the position can be determined down to an accuracy of only a few meters. Read more about:

The good news is that the tracking process itself does not store any personal data. When requesting a tracking URL or scanning a dynamic QR code you do not have to worry about GDPR or CCPA. We just store

• the scanning device (user agent)
• to local time when the link was requested
• the anonymized IP (the IP is stored anonymously in the database as a hash value. It is not possible to relate to a person with the anonymized IP address)
• Before the IP address is anonymized, the country and city are extracted from it, if possible. For this we use a local database from which we can read the country information. No third-party server or API is included.

The redirection to the destination address is executed directly via a 301 redirect and we do not place any cookies on the scanning device.

You can find a detailed description of how we deal with the data we collect under the following link.

To avoid data breach and other complications, we regularly undergo pen tests by an external company.

You can enable GPS tracking of QR Codes by clicking on the GPS icon in the options menu next to a QR Code.

You can easily simulate the GPS position of a QR Code scan in a browser. In the following tutorial you will learn how to setup the environment for it.

Yes. Geo-targeted QR Codes redirect the user to a specific website depending from which country he is scanning the QR Code. This feature is available in the White Label QR Code Manager.

If you created a static QR Code, you can NOT integrate it in our system.

However, if you have a dynamic QR Code, you can integrate the code in our system by following the steps below:

• Create a dynamic QR Code on qrd°by that redirects to the URL of your original QR Code.
• Then redirect your original QR Code to the shortened URL of the newly created QR Code on qrd°by.

The result is a double redirect. If your original QR Code is scanned, the user will be redirect to the shortened URL of the QR Code in our system. There we will track where, when and from which device the QR Code has been scanned before we forward the user to the original URL.

You have three possibilities to create a QR Code with geo information:

• You can encode a position in the QR Code, that will show the location to the user after scanning the QR Code. This is called a GEO QR Code
• You can add an address to the QR Code, if you know where you want the place the QR Code e.g. at your door, at a bus station, at your office. Any time your QR Codes are scanned you can see on a map where and how often your QR Codes have been scanned. Create a geo-tagged QR Code
• If you print your QR Codes e.g. on flyers and you want to know where your QR Codes are scanned, you can enable the GPS tracking feature. People are asked to submit their location after scanning the QR Code. Learn more about QR Code GPS tracking

In general, a scan limitation only applies to a free account when using dynamic QR Codes. Static QR Codes have no limit at all. If you use a free account, we rely on a fair use policy of 100 scans per day. If this daily limit is exceeded once, you will receive an information e-mail from us, which notifies you that if the limit is exceeded again, the account and the QR Code will be blocked.

If the scan limit is exceeded a second time, you will receive an e-mail from us, that the QR Code has been temporarily deactivated and you can switch to a paid plan.

Subscribing to our Starter Plan with a one-time annual membership of USD 60, - will allow you unlimited scans and the QR Codes continues to work even when terminating your subscription.

The exported csv file uses a semicolon ; as a column separator. If your Excel uses a comma , as a default separator when opening a csv file, all data will show up in one column.

You can overcome this problem by opening Excel, go to the Data menu and click on From Text. Then select your csv file and choose the file type delimited and select the ; as a column separator.

Yes. In the integrated scanner of your iPhone the preview only shows the top-level domain qr1.at without the subdomain.

If you want your own domain to be displayed, we recommend our white label product. There you can run our platform under your own domain e.g. qr.mycompany.com.

If you create a QR code and then scan it with an iPhone, the domain mycompany.com will be displayed in the preview instead of qrd.by.

More about this product and instructions on how to set it up Domain can be found at:

• White Label QR Code Manager
• Set up your domain

You can upgrade your current plan to the white label plan at any time in your account settings. Existing QR codes continue to work and newly created ones will contain the domain you have selected.

We only send one message per scan per second. You will receive a scan notification as often as the link in the QR Code of is scanned from a mobile device. Some QR Code Readers request the link twice, this explains the double notification.

We generally use QR codes with a secure URL encoded, for example https://qrd.by/test
If the QR code now redirects to an insecure website without an SSL certificate, Blackberry refuses to forward.
We strongly recommend that you secure your landing page with an SSL certificate. These are available free of charge at https://letsencrypt.org. This not only makes your website safe, it is also rewarded by Google and may appear in a better place in the search result.

Our service is free of any kind of advertising.

If a user is using a free QR Code reader, the reader app may display an advertising banner. We have nothing to do with this and unfortunately have no influence on it.

The good news is: almost all smartphones can already be used with the built-in camera app read the QR Code and make third-party applications obsolete. This means that neither we nor the smartphone will display advertising banners.

If you user our white label product, you can additionally use our service under your domain (e.g. qr.mycompany.com)

Learn more about our White Label QR Code Manager

In the media library you can upload pictures or pdf documents and link them directly with a QR Code.
You can also link your QR Code to a YouTube Video.

Call-2-action buttons may be placed on a landing page to offer a user a specific action that will be triggered when the button is pressed. An example is to show a "Call me" button on a digital business card that allows the user to initiate a call to the owner of the business. More use cases:

• Initiate a call
• Download a PDF
• Send an E-Mail
• Goto an Address
• Start a WhatsApp Chat

In the landing pages editor you have the option to hide your mobile business card from search engines who respect the noindex, nofollow meta tag.
When we see bots crawling a landing page, we do not display or output any e-mail address.
Bots who do not respect meta tags or fake their user agents may index your landing pages if your pages are linked from any other public website.

You may want to follow our tutorial: How to create one-time redeemable QR Code Coupons

Autoplay is generally not recommended as it is seen as a negative user experience. Moreover, Autoplay is disabled in many browsers like in Firefox, Safari or Chrome. See:

• webkit.org/blog/6784/new-video-policies-for-ios
• developers.google.com/web/updates/2017/09/autoplay-policy-changes
• hacks.mozilla.org/2019/02/firefox-66-to-block-automatically-playing-audible-video-and-audio

Once your lead form starts collecting user's data, a little icon will show on your landing pages list:

This page will only show name and email.

If you want to download all the fields of the lead form you can:

• Click on the "Export CSV" button
• Download them using the API Lead form

NOTE: You can also post the leads on a third party system using Webhooks

Yes, the business cards and coupon landing pages are indexed by the search engines. If you do not want this to happen, you can click on the checkbox to “Hide from search engines” to avoid being indexed.

If a landing page has been indexed by Google and you want to remove it, you can either delete the page or click on the checkbox to “Hide from search engines” so next time Google reviews your page it will be removed.

We have no influence on the timing when Google adds or removes your data from its cache.

The QR codes remain active when subscribing to a premium account. The QR codes remain (if desired) further active when you cancel your membership by at least one year. The prerequisite is that all outstanding invoices have been paid.

To subscribe to a paid account, choose a payment method in your account under the menu item "Upgrade". The monthly fees are then debited once a quarter or once a year.

You will receive a reminder 1 week before the trial ends per mail. If you subscribe to a premium membership, you get the invoices via mail every quarter or once a year.

During your trial the following functions are limited

• CSV import and batch QR Code generation is limited to 3 QR-Codes
• vCard import is disabled

If you need to go live or your are ready to sign up, you can go ahead and activate your subscription anytime by entering your company and payment data in the payment section.

Don’t worry about doing this before the trial period is over, those first 30 days will not be invoiced even if you activate your account after 1 week of trial.

Due to the high number of users on our portal, we are unfortunately unable to sign individual DPA contracts that you send us.

We have set up a standard DPA contract for this.

By opening a paid account, we automatically create a DPA with your and our contact information. You can conclude the contract online and receive it as a PDF document for download.

You do not have to send us the DPA. The DPA serves for your safety that we as a partner are GDPR compliant and you can present the contract in the event of an inspection by the GDPR-authority.

In a paid subscription you have no scan limits (in free accounts 100 scans per day per QR Code are allowed). You can create a higher amount of QR Codes (up to 500) and 500 landing pages. Look at the feature list to compare the details.

Yes, you can! By upgrading to a premium account your own sub domain will be assigned to you (e.g. mycompany.qrd.by). This is a different URL than the QR Codes have in your free account (starting with qrd.by). You can use the migrate function in the bulk section of your premium account to import and manage all QR Codes from your free account in the premium account.

• all existing dynamic QR Codes from your free account will continue to work.
• the statistics from the free account will be migrated to the premium account.
• however, if you have designer QR Codes please make a backup of them. The design will not be imported to the premium account.

Yes. We support SSL certificates from https://letsencrypt.org/ for your custom white label domain.

Yes. Your existing QR Codes will continue to work if you set a new produciotn domain in the branding section.

If you signed up using a subdomain you need to change now, you have to your account settings in the top right of your account.

Scroll down to "Update Subdomain" and set your new desired subdomain.

Note: your existing QR Codes will continue to work.

oldsubdomain.qrd.by > newsubdomain.qrc.by

Yes. Your existing QR Codes will continue to work if you upgrade to the white label plan.

Our platform speaks German, English, Spanish and Swedish out of the box. However, you can add any custom language to your account. We offer you a function in our White Label Platform, where you can translate or replace each element on the platform with your own words.

​Each user has a webspace quota where they can store

• Images
• PDF documents
• MP3 files

Each plan offers an increasing amount of webspace

​ If you need more webspace please let us know how much extra space you will need, describe your use case and we can quote you.

If you are going to need lots of extra webspace you may also consider to host your files with a 3rd party service or with your own hosting provider.

qrd.by provides for all marketing agencies and companies a free QR Code Tracking service, with the aim of providing valuable and reliable data on the dissemination and effectiveness of QR Code campaigns to be made available to the public.

All QR Codes generated on qrd.by are free and commercially usable.

If you need a higher number of QR Codes that are available in our free plan have a look on our paid plans

Credit Cards, Wire transfer and Paypal

We support American Express, VISA or Master Card. You can also pay with PayPal. Payment by bank transfer is also accepted under certain conditions. Learn more about our Payment methods

If you want to change your card or re-enter your credit card information, go to the payment section and click on "Choose payment method". There you can enter your updated credit card data.

If there are any problems registering or debiting from your credit card please follow the link to get help: Resolving Credit Card Problems

Yes. You can select the billing cycle on a quarterly or annual basis. The portal fee will be charged in advance. If you are running a White Label instance, the fee for the created users will be charged in retrospect on the next invoice or when terminating the account.

For members of the European Union

As a company in an EU country outside Austria, with a valid VAT number, name and address we can issue you invoices without VAT.

For non-members of the European Union

All invoices for customers outside the EU are issued without VAT.

You can cancel the subscription in your »Account« tab anytime by clicking on »Terminate Account«.

Once you have purchased one of our products you have the right to withdraw from the contract within 14 days. After that time, we cannot refund you any money on a purchased product.

You can test your account for 30 days free-of-charge. If you do not enter your payment data in the »Account« section when logged in during the trial, your account will be set inactive after the trial has ended. If you enter your payment data, we will charge the amount due on a quarterly or annual basis in advance and send you an invoice accordingly.

The minimum contract term is 3 Month. If you decide to terminate your account in the current billing cycle we cannot give a refund.

If you cancel your subscription, we will not debit from your credit card or send you invoices again after the end of the billing cycle stated on your last invoice.

We do not sell or license our software to be hosted on third party servers.

• Tax Authorities in Austria need up to 25 business days to issue a tax residence certificate for your country.
• The costs to issue a tax residence certificate are USD 100,-
• Issuing a tax residence certificate is only available for white label customers with an annual subscription.

Please contact us if the conditions above apply to you.

No. The VAT number of the recipient of the service only needs to be indicated on invoices with a total amount of more than EUR 10,000 including VAT. Source:

Our payment provider submits refunds to your bank immediately. Depending on the bank's processing time, it can take anywhere from 5-10 business days to show up on your bank account.

There are 2 possibilities why you VAT ID is not accepted

1. The information that you entered in your account (company name and address) is different than the one stored with your financial department.
2. The service that checks if your VAT ID is correct is temporarily down.

If the first point applies, you can check your VAT ID on the official website https://ec.europa.eu/taxation_customs/vies/ and compare the data with the one you provided in your account.

In the latter case please be patient and try updating your account data again the next day, by just clicking "Update Account". It happens from time to times that the VAT ID check service is not available in your country temporarily.

Once the VAT ID is validated the VAT is deducted from your last invoice and transferred back to your PayPal or credit card. Future invoices will be issued without VAT as well.

Yes, you can integrate our platform on any third party solution. However, we are not in Zapier or have any WordPress plugin at this point.

You can use our QR Code API, which is comprehensively documented and included in all of our plans. You will be able to manage users with the White Label Admin API and create, update or get the statistics of your dynamic QR Codes and landing pages with the User API.

You can also use Webhooks in many contexts, for example when a QR Code was scanned, a lead form has been submitted or a voucher has been redeemed.

If umlauts are not displayed correctly in exported CSV files, open the CSV file in Excel as follows:

1. Click on the tab "Data"
2. Click "From Text/CSV"
3. A dialog opens where you select the entry "Unicode UTF-8" in the drop-down menu
4. Click on "Load" and the file will be imported correctly with the umlauts.

Here is a list of references from our customers. We are in business since 2011 and have loyal customers from our beginnings until today.

We have big names from health, pharmaceutical and building materials, who are using our QR Codes for product packaging. Agencies book our white label platform to provide QR Code solutions to their clients from fashion industry to banking. We provide services to companies with critical infrastructure, such as network operators. Our platform is regularly checked for security and stability.

And there is NO host hostage! By using our White Label QR Code Manager with your custom domain you are always in control of your QR Codes and we have an easy backup feature that allows you to move to another QR Code provider anytime. Learn more about it here:

By being a customer with us for more than one year enables you to keep your QR Codes alive, even if you cancel your subscription and you have no pending invoices.

When we send an e-mail we use a Sender Policy Framework (SPF) that your e-mail server can check, if the IP of the server that has sent our e-mail is allowed to do so. If not your e-mail-provider can block our e-mails.

Since we do use a correct SPF-record that matches all IP-addresses of the mail servers we send e-mails from, there is another possible reason why our e-mails are not delivered to your inbox:

The mails we send you, are forwarded to another e-mail address. Since the last e-mail server is seeing the IP address of the forwarding e-mail server and not the IP of our server, the receiving server refuses to deliver the email because the IP check for our SPF record fails.

There are 2 possibilities to overcome this issue:

• Use an e-mail address in your account that is not forwarding e-mails
• Disable the SPF-record check on the receiving e-mail-server for the domain cbscluster.com

When you send an e-mail to us and you get back an SPF error, you must check with your sysadmin.

This error happens due to anti-spam checks, if you don't have a correct SPF record in your mail domain.
You can type in your domain in the mxtoolbox and see, if it passes. If not, your sysadmin must fix the SPF record.

1. Check your internet connection

You might have to switch from wlan to a cable connection or reset your router.

2. Check browser

You might try to access the website from a different browser, or you can delete the current browser cache and try again. Maybe you have a browser plugin that blocks the website.

3. Check if site is down

Use the following service to check if website is down just for you or for everyone.

4. Temporarily disable antivirus and firewall software.

Check if your antivirus or firewall software is blocking the website.

5. Reset the TCP/IP settings

• Execute netsh int ip reset
• Reset the Winsock interface netsh winsock reset
• Restart the computer

6. Disable proxy server and VPN connections

You might have to disconnect from your proxy or VPN connection and try again to connect.

Empty Browser Cache

Please empty your browser cache, restart your browser and see if the problem still exists.

Start a private session

Sometimes a browser plugin might cause the error. If you open a new browser tab in a private session and the problem does not show up anymore it might be a plugin.

Clear SSL State in Browser

• In Firefox press Ctrl-Shift-Delete to display the Clear All History dialog immediately. Select the Active Logins check box, before clicking on Clear Now.
• In Internet Explorer click the Settings icon icon, and then click Internet options. Switch to the Content tab and click Clear SSL state, and then click OK.
• In Google Chrome click the Settings icon and then click Settings. Then switch to Show advanced settings. Under Network, click Change proxy settings. The Internet Properties dialog box appears. Switch to the Content tab and click Clear SSL state, and then click OK.

Disable Antivirus or Firewall

Sometimes, your antivirus or firewall programs can mess with https sites. This is why your browser may show you some kinds of SSL error message. We recommend you to disable the security programs temporarily and check if that was the reason

Google Chrome might display the following error: "ERR_SSL_PROTOCOL_ERROR - This site can’t provide a secure connection". Many reasons can cause this error. It can be a local incorrect system date or complex server issues 

Before you start troubleshooting, please try to load the page with a different browser or device to make sure that the error really only occurs in Chrome.

We suggest you go through the following possible reasons so you can discard them one by one.

1 - Set the correct Date & Time

You might have and incorrect date & time local settings and this will fix the issue. 

If this does not fix it please try step 2.

2 - Clear Chrome’s Browsing Data

Clear Chrome’s cache and cookies. Press Cmd+Shift+Delete on a Mac or Ctrl+Shift+Delete on a PC and delete your browsing data.

If this does not fix it please try step 3.

3 - Clearing your SSL State

If none of the above works, clearing your SSL State is the next thing you should try. Please follow the steps below to do so:

1. First, go to Customize and control Google Chrome, the three dots on the top-right corner.
2. Now click on Settings.
3. Scroll down the page and open the Advanced Settings.
4. Go to Open proxy settings by scrolling down or searching in the search bar.
5. A window named ‘Internet Properties’ will open up.
6. Go to the Content window and click on the Clear SSL State Button.

We have many customers in China and Hong Kong who are using dynamic QR codes without problems. Most scans even come from WeChat.

However, we have no control about regulations from the Chinese Government regarding the access to certain domains or IP ranges. Therefore, we cannot guarantee that local authorities will block URLs or domain at any time in the future.

In any case, the contents that our users publish on our platform are usually business oriented and follows our terms of service

If you want to have more control over your QR Codes, you can subscribe to the White Label plan and use your own subdomain instead of qrd.by. In the very unlikely event that the IP addresses of our servers are blocked by the Chinese government one day, you can switch to another provider at any time.

No, we do not display any ads.

Our platform does not show ads in any context. What you are probably seeing are ads from your QR Code scanner application. Some developers create QR Code readers that display adds while scanning the QR Codes. This is a really bad experience for the user. Here you will find free, fast and robust alternatives that will make scanning a better experience with no ads.

The qrd.by live chat on the bottom right corner only appears if you are logged in as the admin of your White Label account. We are only proving support to the admin of the account.

When you are accessing from xxxxx.qrd.by/admin the live chat is ON, when your users are accessing from xxxxx.qrd.by/user the live chat OFF.

That said, if you want to remove the live chat from your white label even for the admin/s, you can add the following code to the Footer custom code of your Branding section:

<script>
//Hide the chatbox
Tawk_API.onLoad = function(){
    Tawk_API.hideWidget();
};
</script>


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